Throughout this document the term “you” refers to the customer and “we” or “our” refers to Valcato Internet. Valcato Internet is a trading style of Valcato Internet Limited, registered in England, company number 06711132. Valcato Internet Limited is registered as a Data Controller with the Information Commissioner's Office, registration reference ZA510890
Your data privacy is important to us, however we reserve to the right to view any data stored on our servers in the event of a suspected breach of our Terms and Conditions of Use.
Cookies are used by your browser to store session data, we use them to keep you logged into various areas of our website such as the Control Panels and Community Forums. Our cookies do not cause any harm to your system, however if you do not wish to accept cookies please refer to your browser’s documentation.
In order for Valcato Internet to provide our service we collect and store information about you via our order form. This information is stored by us in a secure online database. This information is communicated to and from our server by means of a 256bit secure connection (SSL) provided by GeoTrust which ensures that your personal details cannot be obtained by anyone but the intended recipient. We do not store any credit card details on our servers, neither do we see customer’s full number - all credit and debit card transactions are processed by Stripe, a Visa and MasterCard approved provider who use bank-approved software and the highest level of encryption to ensure that your credit card details are kept secure at all times. For training and security purposes, we monitor and record all contact made between you and our team. This includes but is not limited to the recording of telephone calls, and saving of live chat logs, voicemail messages and ticket responses. These logs will be retained for a period of no less than two (2) years.
In accordance with the Data Protection Act you are able to view and update the information we store about you via your Valcato Account. You are obliged to keep this information up-to-date as well as any WHOIS (domain name) records.
If you decide to cancel your account all hosted data is removed from our servers immediately. It may, however, remain in the possession of Valcato Internet in the form of data backups. We retain all client and transactional data for a period of 10 years, as required by European VAT legislation. While we do not sell or otherwise disclose this information to third parties, it may be shared with authorised bodies in the event of a query being raised in relation to the payment of sales taxes.
Data Protection Team
Valcato Internet Limited
St James House
Stoke on Trent